terms

The German version of these terms is the binding one.

1. Provider and scope

Cutesy is offered by AUGH UG (haftungsbeschränkt), Schwabstraße 55, 71032 Böblingen, Germany (“we”). These terms apply to the Cutesy app and to the boxes at cutesy.gifts.

2. What Cutesy is

With the app you pack a box of photos, a letter, voice memos and other parts and send it as a link. Whoever gets the link opens the box in the browser. Downloading the app and packing a box is free. You pay for sending.

• A sent box stays available for two years, counted from sending or, if it opens later, from that day. After that we delete it.
• The box is encrypted on your device. The key exists only in the link. We can neither read nor restore the content. If the link is lost and the app with the box is no longer on your device, nobody can get to the box any more.
• Anyone with the link can open the box. Only give it to the person it's meant for.

3. Purchase and price

The price is shown in the app before you buy. Purchases are made through Apple's App Store or Google Play. Their terms apply to payment and billing. One purchase covers one box. There is no subscription.

4. Right of withdrawal

You can withdraw from the purchase of a box for 14 days, even if it has already been sent and opened. The box then goes offline and you get your money back.

You paid through Apple or Google, so the refund runs through them too. The quickest way is to request it there directly: with Apple at reportaproblem.apple.com, with Google Play in your order history. If you withdraw with us, we confirm receipt and make sure you get your money back.

Information on withdrawal

Consumers have the right to withdraw from this contract within fourteen days without giving any reason. The withdrawal period is fourteen days from the day the contract was concluded.

To exercise the right of withdrawal, you must inform us (AUGH UG (haftungsbeschränkt), Schwabstraße 55, 71032 Böblingen, Germany, hallo@augh-consulting.de) of your decision to withdraw from this contract by an unequivocal statement, for example by email or letter. The easiest way is withdraw from contract. You may also use the model form below, but you don't have to. To meet the deadline it is enough to send your notice before the withdrawal period has expired.

Effects of withdrawal

If you withdraw from this contract, you get back all payments for the box, without undue delay and no later than fourteen days from the day we received your notice. The refund runs through the means of payment you used, that is through Apple or Google. We don't charge fees for this. We don't ask for compensation for the time until the withdrawal.

Model withdrawal form

To AUGH UG (haftungsbeschränkt), Schwabstraße 55, 71032 Böblingen, Germany, hallo@augh-consulting.de: I hereby withdraw from the contract I concluded for the following service: Cutesy box, bought on …, identifier from the app …, name, address, date.

5. Your content

• What you put into a box stays yours. We get no rights to it beyond what is needed to store and deliver the encrypted files.
• You may only use content you are allowed to use. This applies in particular to photos and recordings that show or let you hear other people.
• Illegal content is not allowed, such as depictions of violence against children or their sexualisation, threats, insults, intimate recordings without the consent of the people shown, and violations of copyright or personal rights.
• Cutesy is meant for people aged 16 and over.

6. Reporting and blocking

Anyone who has opened a box can report it under “report”. Because we can't read the content, this is how we proceed:

• Each report reaches us with the text the reporting person writes.
• After three reports from different places we block the box provisionally until we have reviewed the reports.
• If a report is justified, the box stays blocked or is deleted. There is no claim to a refund in that case.
• If you disagree with a block, write to hallo@augh-consulting.de. We will then review the decision again.

7. Coupons

Whoever receives a box finds a coupon in it for their first own box at half price. The code is valid for 30 days, once, and not for the person who sent the box. It can't be paid out.

8. Availability and defects

We keep Cutesy as available as we can, but we can't rule out interruptions for maintenance or faults. In case of defects, the statutory rights for digital products apply. The box needs a current browser; the photo booth needs a camera and your permission to use it.

9. Liability

We are liable without limit for intent and gross negligence, for injury to life, body and health, and under the German Product Liability Act. For slight negligence we are liable only if we breach an essential contractual duty, and then limited to the damage that was typically foreseeable when the contract was concluded. Users are themselves responsible for the content they put into boxes.

10. Duration and deletion

You can delete a box in the app at any time. The link then leads nowhere. With “delete all data” you remove your identifier and everything that belongs to it. There is no refund for the remaining time; your right of withdrawal under section 4 is not affected.

11. Changes

A sent box is governed by the terms that applied at purchase. We can change the terms for future purchases. The version shown here at the time of purchase applies.

12. Law and dispute resolution

German law applies. Mandatory consumer protection rules of the country you live in remain unaffected. We are neither willing nor obliged to take part in dispute resolution proceedings before a consumer arbitration board.

Last updated: 12 November 2026